“The staff were very friendly and the location was great. We really enjoyed the shops across the road. I also loved the garden very much.”
“A wonderful classic hotel The special treat is the thermal water directly into the room bath tub. Breakfast in the main dining hall is always a refined pleasure.”
“It was a great experience the hotel the quality the garden the beauty everything”
“Older hotel with interesting history background. Room was large and comfortable. Convenient spring water bath in each room. Dinner options on the expensive side but experienced nice service at the hotel.”
“Staff were very helpful, courteous and professional. Food in the Japanese restaurant was excellent, although pricey. Courtesy shuttle is available to and from the rail station.”
“Japanese breakfast was great. Friendly staff, great location.”
“Ambience excellent, location not very convenient, restaurant expensive, hot bath great, uphill walk to hotel not easy with luggage, overall a good choice of place to stay in Hakone.”
“Beautiful hotel, very beautiful garden, excellent service, great staff. Large rooms, huge spa.”
“Our room in this venerable historical monument of a hotel was spacious and very comfortable. We loved being able to relax in our room's sitting area, looking out at the beautiful view. We were easily able to use buses and trains to see the local sights. We also enjoyed taking a look at the hotel's museum. When we were shown to our room, I appreciated being informed how to find a rather obscure elevator to the ground floor -- all because I'd made a request to not have many stairs when I made the booking. They paid attention! The hotel is a bit shabby now, but is scheduled to close for a two-year renovation starting in April 2018. So if you want to experience a bit of history, do it soon. I'm glad we stayed at the Fujiya Hotel.”
“The service was impeccable. Lovely large room. Close to transport”