“The bed was very big and comfortable! I liked having so many stores and restaurants in one place and the airport shuttle saved us a lot on transportation. The staff was very helpful and when they shortchanged me a dollar by accident, someone actual ran up to my room a few minutes later with 100 yen and apologized! The whole hotel had a luxurious feel to it and it was the first time I had felt so relaxed in Japan. It was the best hotel I've ever stayed in.”
“Service location and cleanliness very good”
“Service was top notch. Staff would help with luggage, open elevators for you, greet you, etc.”
“It was very easy to move around Tokyo from their as the hotel is clise to main metro station and 5 min walk to train station as well.”
“The beds where very good. They put an extra single bed in the room for my daughter of 15 yrs. old. The garden is beautiful. The tepanyaki restaurant in the garden is delicious and a very nice experience ($$$$).”
“We had a beautiful room with a wonderful view! The hotel is close to the train station about a 7 minute walk. We loved the area of the hotel, lots of good restaurants and stores. Less touristy than other areas but easy access to everything.”
“Great surroundings, lovely gardens, walking distance to subway , staff very helpful ! Great restaurants, so much choice. Great buffet and lunch-time tea ! Room was spacious and quiet .”
“the staff were friendly and excellent, and the location only 4 stops on the metro from Ginza is perfect giving tranquility but only 15 minutes from the bustle of central Tokyo”
“The staff are excellent, speaking perfect english right down to the room maid, Location is very good for central Tokyo, being only 5 stops on the Metro to Tokyo Station, Rooms are spacious for Japan and very clean”
“A very easy place to get around. The staff was very helpful and the staff was able to speak English fluently. I had no difficulty at all.”