“Room/bathroom too small Staff and restaurant provide good service”
“THE CONCIERGE SERVICE WAS EXCELLENT. THE STAFF ALL VERY NICE. THE ROOM WAS LARGE BECAUSE I PAID EXTRA FOR A JUNIOR SUITE. EXCELLENT LOCATION. THE STARLIGHT LOUNGE AND DOWNSTAIRS BAR HAS A REALLY NICE ATMOSPHERE.”
“very good location, great view from bar on 21st floor , helpful staff”
“View unbelievable, the doorman the best, and the rest of the staff makes you feel like family!”
“Bed was cozy. Staff friendly, pet friendly, goid holiday decor.”
“We had a complimentary upgrade to the presidential suite and it was GREAT!”
“They brought my son a birthday cupcake since they knew we were celebrating his birthday. Very sweet and thoughtful. The conceirage was very friendly and helpful. The door man was amazing. The social hour was very nice and relaxing.”
“The bed was about the only value for money about this hotel. For the amount of over $200 a night - you dont get as much as a bottle of water. Service of front office was less than below expectation.”
“Terrific historical SF hotel. Lots of character and super friendly staff. Great views of the city on upper floors. Rooms are clean and comfortable and more quiet than most modern hotels.”
“Nice building, perfectly located, friendly staff particularly LaBann the doorman - concierge also very helpful.”