“Kaiseki dinner was good except for fried dish which should be warmer.”
“Everything is outstanding - excellent food and incredible garden and view on Mount Fuji. The spa was also excellent.”
“- Top priority criterion for us: quietness - Location: beautiful view on lake Ashi - Staff: extremely friendly and helpful. - Accommodation: very nice premises, amazing Onsen, beautiful garden. - Excellent quality-price ratio.”
“Great location, between lake and forest, beautifully manicured gardens which must be beautiful in spring and fall, nice onsen, very good Japanese food, amiable staff which speak good english, convenient hotel shuttle, walking distant to shrine, Tori in the lake and Moto-Hakone-Ko. Upon check-out I arranged for my luggage to be delivered in the afternoon at Hakone-Yumoto station (extra fee), so I enjoyed a nice day of walking and sightseeing without needing to come back to hotel to pick up my suitcase. Very convenient !”
“Very spacious room, beautiful room view of Lake Ashi and garden below, big bathtub for a change! Wonderful experience with the indoor and outdoor public hot spring”
“Staying room 312 with the best view to the lake and fully green view! I can staying room whole day without going any place! Too bad just because the bad weather as typhoon so the next day it raining whole day ! Enclosed Pictures which are taking from the window of the room!”
“Very clean and good location on the lake, very nice staff, good restaurants”
“We really enjoyed our stay. Hotel is beautiful, clean and friendly staff. Great service in the lounge bar area and the French restaurant is exceptional. The shuttle bus drivers were very attentive and helpful. We had a little problem with incorrect duplication of booking but this was sorted out very quickly and efficiently from both the hotel staff and booking.com, which was really appreciated. Would definitely stay there again. Lake Ashi is amazing and there is lots to do for families or just couples. We wished we could have stayed longer.”
“Fantastic hotel with a wonderful view of the lake. Couldnt ask for a more relaxing place as a center to visit Hakone. Very clean and luxurious onsen. But the Food and Beverages dept. needs a overhaul.”
“Well manicured gardens, in/out onsen, scenic view from balcony - were all memorable highlights of our stay. As well, the rooms were very spacious.”