Aloft London Excel
מדיניות
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Aloft London Excel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- All children are welcome.
- Free!All children under 5 years stay free of charge when using existing beds.
- There is no capacity for extra beds in the room.
- Free!One child under 13 years stays free of charge when using existing beds.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- The same card used for the booking must be presented upon check-in, otherwise the hotel will be forced to refund the original card and charge the card used upon arrival.<br><br>Credit/Debit Card Policy:<br><br>Debit and Credit cards will be authorised at check-in for the amount of your stay, plus an amount to cover incidentals. The authorisation will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorised amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.<br><br>Payment Policy:<br><br>Third Party Credit Card: Third party credit card forms are not accepted. Bank transfers and CHAPS payments are accepted.<br><br>Cheque: Banker cheques are not accepted. Traveller’s cheques are accepted for payment or exchange. Guest must show valid passport for the transaction.<br><br>Direct Bill: Direct billing is only available after approval of the credit manager. The company to be invoiced must fax an invoice request to the hotel and include the specific charges to be invoiced.<br><br>Dogs weighing less than 40 pounds (18.14 kilograms) are allowed in guest rooms at no extra charge. Guide dogs are not subject to weight limits. A pet liability waiver must be signed upon arrival. A “pet in room” sign must be displayed on a guest room’s door. Dogs cannot be left alone in a guest room, must be leashed or muzzled in public areas, and are not allowed in food and drink venues. The hotel reserves the right to charge a guest’s credit card for additional cleaning and excessive damage caused by a dog.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Free!Pets are allowed. No extra charges.
מה אורחים אחרים אהבו
“Room was clean. Bed was very comfortable and staff were very friendly.”
“all the staff went out of there way to accommodate us.friendly”
“For me and my partner it suited all our needs did not want to stay in the central London aloft was just perfect you had great facilities”
“Could not fault anything about the hotel. Everything was perfect”
“Checking in was really slow and this could definitely be improved. Also, due to the card that I made the booking with, and the way it was processed over the phone, it got refused although there was nothing wrong with it and I had plenty of credit. This card needs to be used with a chip and pin only and as it was not processed this way it caused an issue. Perhaps the staff should be aware of this too.”
“The views over the canal were lovely and the shower and beds were amazing. Lovely hotel..”
“Room very good size quite surprised also beds are excellent.”
“Aloft hotels as usual outstanding with professional staffs. I fotgot an expensive gift at my room then i checked out, they kept it in a safe place till i collected.”
“Nice room, comfy bed. Nice sauna & steam room.”
“regarding proximity - best choice if you attend a conference at the Excel Center”