“Delightful staff - and the views were magnificent. Easy walk to the centre. The facilities were great, and we particularly liked the long table for all to eat at, and the log fire. There was plenty of space for the children (aged between one and three) to run around. Private access to our apartment was a nice touch.”
“Really nice room. Great breakfast served in room. Table and chairs with a small kitchen”
“They offered us room upgrade to the next category of suite room when they came to know we were there for honeymoon. Transportation to the train station was offered by the hotel on our departure date.”
“Simply excellent in everything, highly recommend !!!!”
“I found the property excellent , the beds were super confortable breakfast was excellent as well as the staff very kind and helpful”
“It had a partial matterhorn view from the living room and a full view in one of the bedrooms.Breakfast was good and shuttle service was convenient.”
“Everything! Such a great hotel. They've thought about every little detail. The beds are so comfortable, the breakfast in your room is amazing. Zero complaints”
“My second stay here, am very glad I returned. Beautiful comfortable room, with a nice kitchenette. Very quiet. Staff are all extremely nice, nothing too much trouble. Very short walk to the chair lift up to Schwarzsee, and only 5/10 minute walk to the church and the main village street. Will definitely stay here again next time I'm in Zermatt.”
“A fabulous stay at Firefly with our 2 children. Loved breakfast in the room, the ability to cook when we wanted to and the pool area was lovely. Being so close to the Matterhorn and the mountain railways and cable cars makes the location of Firefly ideal. Staff were very helpful and were clearly keen to ensure you had a fantastic holiday.”
“We booked a maxi suite panorama room for 5 adults and 1 child and it was perfect for our needs. Spacious, clean, filled with amenities (coffee maker, amazing selection of teas, bath products, etc...), and a beautiful view of the Matterhorn. We felt totally pampered between visits to the spa, having breakfast delivered to our room every morning, and daily housekeeping. Every detail was taken care of for us, including transport to and from the train station. One of the best hotel experiences I've ever had. Worth every penny!”