“Convenient Location: close to Bala Cynwyd Mall and Saks 5th Ave. Shopping Center. Easy to drive to downtown. Superb On Duty Manager on Oct 20th: We booked our room with Breakfast but it didnot show in hotel's system. The Manager of that day was kind enough to issue us the coupons for all five days we stayed and clear the information with Booking.com on their own. He could had refused and asked us to pay first, clear later. But he was kind enough to make his guests happy. Two Thumps Up for the Duty Manager of Oct 20th. He always walking around the other days checking his team. Hilton Standard: No need to explain.”
“The room was comfortably appointed. Room service server was very polite and timely. Someone at the restaurant, maybe a supervisor/manager (sorry for not knowing his name but he was a shorter gentleman with maybe an Indian accent?) was extremely helpful and very nice (heated up my broth for my sick husband) great customer service and very pleasant!”
“I loved the Hotel , the cleanliness , the staff amazing , the food 👌🏼👌🏼👌🏼 Everything.!”
“Room was comfortable and quiet. Location was good.”
“The friendly greeting from Everyone! I was early and had to wait until check in and they were very accommodating! Professional and kind.”
“Great access to the Main Line, close to Target and Dunkin' Donuts (things we miss living outside the country)!”
“The hotel was beautiful with comfy beds and very clean.”
“Easy to access from Rt. 76. Staff was friendly and willing to help with any request. Room was nicely decorated with comfortable furniture.”
“The hotel was beautiful and in a very nice part of town. The room was very clean and the bed comfortable. The lobby was exceptionally pretty. Had to do valet parking as no self parking.”
“This was a great location for my purpose. We were visiting our daughter and family who live 1 mile away. The hotel was very easy to find - you can't miss City Ave.!!! The hotel was very clean and modernly furnished. Our room was located close to the elevator, at my request.”