“Everything was perfect : super friendly and helpful staff, great breakfast, super clean room, calm surroundings,... . I would recommend this hotel for people coming to Heidelberg by car as it is not located in the city centre, it is in fact a 5-minute drive from the city centre (during the weekend). The positive side of this location is that it is situated in a quiet environment (student accommodation units and university buildings).”
“We had car trouble at arrival (tire cut by glass) and Mr. Il at Reception Desk was remarkably supportive in finding a solution and following up with local workshop - not sure how we'd manage without his super care and customer focus. We extended stay by one night, at very reasonable rates, and on Sunday took a fantastic city day almost forgetting the car... Hotel is modern, in quite area, securing a comfortable relaxed night's sleep.”
“Polite and efficient staff, clean, modern, great room, excellent food.”
“The service at the Hotel Chester/Heidelberg was fantastic. Everybody was totally professional and caring. After the 1st day, we felt at home and didn't really want to leave. Every question was answered in detail and went way beyond the call of duty. When we return to Heidelberg, we will choose the Hotel Chester again.”
“Although not so close to the old town and castle, its is a modern, quite new and comfortable hotel.”
“Every thing from stuff to breakfast. Very calm place very helpful and they are welocoming us verymuch. I like the lady who work in resturant and serve us for our breakdast with a big smile. And I would like to thank the teception lady who help us alot and tell us about the city.”
“We tried the hotel restaurant and while it was quiet making the atmosphere a bit dull, the food and service were fantastic. Salmon lasagne was light and unique and the pork dish was excellent. Would highly recommend it.”
“That pets are allowed. Too bad about the fee but understandable.”
“Very clean! The bed was a dream!! We didn't want to get up in the morning :D.You receive a free bottle of sparkling water inside your room, which is very rare! - We'll surely stay in this hotel again when we'll visit Heidelberg again!”
“I liked the facilities really much. Very clean and nice hotel in a quite area. Peaceful environment. Can't be better.”