“I think this is the best service I have ever had at a hotel! We had to stay a few extra days due to the volcano eruption on Bali and we had the best help from the lovely staff and manager at the hotel. They really went the extra mile to discuss possibilities with us, get information and make our stay wonderful - when we got very little info from airline company and insurance company. We even got some free nights from the hotel group that the hotel is part of! The hotel itself is just perfect also. Large, luxurious rooms with a super comfortable bed and beautiful design. It's just the right size - not too big, so it feels personal and also big enough to have it's own spa, and restaurant. Very well positioned in the main street, but quiet at night. Great value for money and very well sought after. We recommend it 100% and will stay here again if we come back to Sanur again!”
“Could not fault this hotel. Staff helpful in every way possible. Beds are comfortable and services are excellent. Would recommend this hotel to anyone and would stay here again. We are in the middle of a crises here at the moment with the volcano ready to blow. The staff have gone the extra mile to be helpful even though their lives can be turned upside down as well.”
“The room was spotless with an evening turndown service, staff friendly,courteous and always with a smile. Pool area very clean.”
“Impressive attention to detail - from the welcome drinks provided, decor throughout the hotel, and the in-room dining service. It was an inspiring visual experience, topped with all the creature comforts of a 5-star hotel. Hotel staff was always very hospitable and accommodating. The bedsheets are very soft too. Property's location is in central Sanur.”
“Room condition was good. Above all, the kindness of the staff was excellent.”
“The most comfortable hotel bed I've slept in for years. Beautiful room and lovely staff”
“-Very friendly staff -room was clean and comfortable -poolarea was great -good value for money”
“The room was tastefully decorated. The bed was very comfortable and the bedding was a lovely quality. The little extras, like robes, real coffee, nice toileteries and the bed time chocolate was such a thoughtful touch. Guests are made to feel welcome by all the staff.”
“Really in the heart of Sanur, The rooms lovely, bed & pillows are so comfy one of the best. Staff great”
“Comfortable large bed and pillows. Excellent service from staff. Warm friendly and attentive. Loved the pool and the furniture around it. Great location.”