“Attention to detail is impeccable at the Mandarin Oriental. Everything had its place and was design with luxury and comfort in mind. Service was incredible, everyone was friendly, attentive and respectful. All truly wanted to help and make my experience the best it could be. Words cannot describe how amazing the staff is, you have to experience it for yourself.”
“What distinguish an outstanding hotel from a good one is not necessarily how perfect everything is, but how the staff and management handle complains from their customers. Everything was fantastic, and the hotel prepared a welcome cake for my husband's birthday. At one point I noticed the staff wasn't removing used plates from our table at breakfast. The manager, Neil, was extremely courteous and took my feedback very seriously, wrote a card and prepared a little present for us. We never encountered the same problem again. We loved the hotel and enjoyed our stay tremendously, will definitely go back.”
“Staffs are very friendly and sweet , will be back again :) And i love the bed as well.”
“attentive service, delicious food. Ambience quite cosy. The lion dance on the first day of the Chinese New Year was a great start of the new year and made the stay so much more enjoyable.”
“Staff were very attentive, professional and I felt at home there.”
“Amazing Breakfast... among the best I have ever experienced.”
“we got upgraded to bigger rooms! great hotel with great facilities! Location far from the tourist attraction”
“All staff was very helpful and friendly. Made this hotel even better with those wonderful staff.”
“stylish, lovely, clean and well equipped. good staffs.”
“The little extras such as toiletries, turn down service, the friendliness of the staff all made the hotel the perfect place to return to after a long day of sightseeing in the busy city.”