“The staff are extremely polite. There has been very slight delay in the check in process (around 5 min) and they were apologetic about it and sent us fruit to our rooms. The Italian restaurant was amazing experience. The in room dining is good and has vegetarian options.”
“Excellent 6 star hotel. Staff esort me to room to introduce the facilities. Front office staff very friendly”
“The staff was very friendly and helpful The hotel showed alot of thoughtfulness to our needs”
“There are many 5* hotels, but there is always something unique and special in Mandarin oriental. I would say the main strength is very warm and human people. Of corse all the facilities and service in the high level. Chinese Restaurant is fantastic. We felt as the very honorable guests. Excellent location.”
“The best hotel in Tokyo. Great view, modern rooms, delicious restaurants.”
“Wow...The staff took that extra step to ensure that I felt at home. Prayer mat & prayer schedule were waiting for me on the desk. The reception were extremely polite, helpful and professional. Erine was especially wonderful. The room was spacious, elegant and the view was gorgeous. In summary there was nothing for me to complain about”
“All the staff are friendly and very helpful especially samito and shikei”
“I have stayed in many hotels around the world and I have to say the service of Mandarin Oriental Tokyo is a cut above the rest. Everything we asked and needed was answered with extraordinary service and I will definitely make this my hotel of choice in Tokyo.”
“They upgraded us to a beautiful suite room. And when they found out it was my birthday, they delivered a cake and birthday card signed by the entire front desk staff. The service was exceptional.”
“Absolutely amazing hotel in every way! Must stay at least once if in Tokyo!”