“Outside of the expected essentials, the difference is always the staff. Everyone we encountered made you feel like you were special”
“The decor was stunning, very comfortable bed. Loved the mood/accent lighting.”
“The location couldn't be better it was walking distance from Tower City and 4th Street. We also loved The Vault, the drinks were amazing and it had a super sexy vibe.”
“We booked a double queen room. When we checked in, we were in a single king room. They upgraded us to a queen suite at no additional charge.”
“It was my birthday and upon checking in i was given access to the hospitality floor. My room was fabulous and clean. Staff so pleasant. Wonderful stay!”
“We had an absolute ball at the 9...the Service and the Room was GREAT!”
“The restaurant in sure and the bar upstairs were excellent.”
“Metropolitan at the 9 for us is a luxurious hotel with an impeccable staff on all levels. Expert customer service on all levels. The beds and pillows were so comfortable! I had the best sleep I've had in years!!! Excellent food and room service. Very large big screen TV's....2 of them in our suite!! Having a lock box assured us that our valuables were safe. The shower was beautiful and huge and I took the most comfortable showers there of my life! Huge bathroom with huge mirrors everywhere!! Valet service employees were also very kind, helpful and prompt. The front desk employees were incredibly friendly and helpful!!!! They even called a taxi service up for us so we made it to our concert on time!!! Free WIFI was great!! We would definitely stay there again when we travel to Cleveland, Ohio!!!! Thank you!!! All of you!!!! Five stars!! ⭐️⭐️⭐️⭐️⭐️”
“The hotel was updated, clean, and trendy. The location and surrounding area was great.”
“The property is full of rich history that the staff knew like the back of their hands. Loved this amazing place!”