Rixos Borovoe
מדיניות
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Rixos Borovoe accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 14:00 hours
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Check-out
- Until 12:00 hours
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Children and extra beds
- Children's cots/cribs are not available.
- Any type of extra bed is upon request and needs to be confirmed by management.
- One further child under 12 years is charged KZT 8000 per person per night when using existing beds.
- One older child or adult is charged KZT 16000 per person per night in an extra bed.
- The maximum number of extra beds/children's cots permitted in a room is 1.
- Free!One child under 12 years stays free of charge when using existing beds.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- All children are welcome.
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Important Notice
- Early check-in and late check-out are possible upon request and availability. A surcharge equivalent to the room rate for one night will apply for early check-in before 06:00. Early check-in after 06:00 and before 14:00 will be charged at 50% of the room rate. Late check-out before 18:00 will be charged at 50% of the room rate, and late check-out after 18:00 will be charged at 100% room rate.<br><br>Please note that a deposit for extra services in the amount of 35 000 KZT should be left upon check-in.<br>Spa treatments, minibar, laundry and ironing are available at surcharge.<br><br>Please note that extra bed policy and children policy of Package rooms and Special Offers rooms may vary from those of other rooms (or Best Available Rate Rooms).<br><br>Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.<br><br>Please note that deposit will be preauthorized on your card to guarantee your booking.<p>Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.</p>
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Pets
- Pets are not allowed.
מה אורחים אחרים אהבו
“The bed was exceedingly comfortable. Staff tried their best to be friendly and accommodating. Picturesque surroundings. Spa was great.”
“Nice room, lots of interesting activities, (very) friendly and helpful staff, everything was clean, billing system was functional. Playgrounds are good for small children. Possible to rent a drone and a segway. Rental bikes had a children seat, which was great.”
“Perfect place near lake, nice amenities, tasty food, a lot of entertainment inside hotel area, friendly staff. It was excellent decision by management to open another restaurant when hotel was full!”
“The food was good, variety of choices. Friendly staff. Clean rooms.”
“Ideal for families. Paradise for kids (game room, tennis table, space)”
“Service was good. It is set in a beautiful place. Hotel itself is beautiful. Bar was good.”
“Though not a real luxury hotel experience, the staff is very polite and the food is really good. The setting of the hotel by the lake truly great. The Spa treatments we had (massages, facial) were really excellent.”
“It was the first Christmas as a family together and we couldn’t asked for anything more special. Everything was outstanding, from the professional and helpful staff to the cleaners and managers. We enjoyed the extra activities you offered free of charged. Big thanks for the upgrade of our room. We will see you soon!”
“Have visited a few times. this time it was just starting out of season (early October). A huge difference from August when it was completely full. This visit there were surprisingly few visitors. However, the staff were very friendly. the food was better probably due to not feeding the 5000. Of course most outdoor facilities & events had stopped and probably too few people to have indoor events / entertainments, but there is a suggestion. Good spa, pool, gym, sauna areas. Still a good weekend despite less to do.”
“We loved the natural beauty of the Rixos Borovoe area.”