Sheraton Grand Macao Hotel, Cotai Central
מדיניות
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Cancellation/prepayment
- Cancellation and prepayment policies vary according to room type.Please enter the dates of your stay and check the conditions of your required room.
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Cards accepted at this property
- Sheraton Grand Macao Hotel, Cotai Central accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
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Check-in
- From 15:00 hours
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Check-out
- Until 11:00 hours
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Children and extra beds
- Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
- Free!All children under 2 years stay free of charge for children's cots/cribs.
- Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
- The maximum number of extra beds in a room is 1.
- Free!One child under 12 years stays free of charge when using existing beds.
- All further older children or adults are charged HKD 317 per night for extra beds.
- All children are welcome.
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Groups
- When booking more than 9 rooms, different policies and additional supplements may apply.
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Important Notice
- Please note babysitting services is only available for children who are above 3 years old.<br><br>Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel. Please kindly note that the Hotel does not accept third party payment unless a payment authorisation form together with front and back copies of credit card and photo ID/passport of credit card holder are all submitted to hotel 7 days before arrival. Should you need further assistance, please feel free to contact hotel by phone call or E-mail.<br><br>Apart from the room charge, a refundable security deposit of HKD 1000 per room per night is required upon check-in. The deposit is to cover any incidental consumption incurred during stay.<br><br>Upon check-in, guest could provide credit card for authorisation as security deposit. The hotel would hold the authorisation until check out, at which time the amount actually incurred during the stay will be charged. Authorised amounts may take up to 30 days after departure to be released by your bank or financial institution. The hotel will not be responsible for any extra handling fees or charges.<br><br>Please note that the hotel provides a free shuttle bus service between Macao International Airport and this property.<br><br>A chargeable limousine pick-up service can also be arranged.<br><br>Children under the height of 1.5 yards are kindly requested to wear inflatable arm bands or life vests provided for free when using the swimming facilities.<br><br>Sheraton Club is currently undergoing a refurbishment. Guests with booked benefits can still enjoy breakfast and evening cocktails at alternative venues. Please contact Sheraton Grand Macao Hotel, Cotai Central directly for more information. The hotel apologise for any inconvenience caused.
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Pets
- Pets are not allowed.
מה אורחים אחרים אהבו
“The room we booked is excellent and service is excellent. With a hotel this size and my parents not well, its great to see staff all over to direct us to the correct path instead of walking all the way to get lose.”
“Big room & bathroom, very comfortable bed and duvet buffet was great! The cell given to each room is really a great idea and a big plus!”
“Extensive and excellent conference facilities. Friendly staff,”
“The room is spacious and the bed is comfortable. Staff being very helpful and friendly.”
“Nice shower, clean room and convenience going to nearby area”
“The room was spacious and comfortable. The breakfast buffet was delicious and varied. The staff were courteous and professional, and we were able to book our ferry tickets back to HK airport directly from concierge.”
“The Filipino customer relatation staff (Theresa) was really very accommodating and friendly during our check-in that makes us feel welcomed in our stay.”
“the hotel is well maintained, as you can expect from Sheraton fast internet international TV channels location with nice views of the Cotai Strip”
“The hotel had every single amenity I have ever had at any hotel. I didn't even like Macau but I was very happy with the hotel.”
“The room was good as expected. Staff friendly and very helpful.”