“The bed was super comfy, most comfortable hotel bed I've ever slept in.”
“Workers are very accomodating and i love the cleanliness of the room. Good location, along CBD. Great service👍”
“Location was excellent and loved also being able to use the Novotel spa next door.”
“Cot provided for our baby and also what we request for a lake view was awesome highly recommend”
“The location was handy for what we were doing for the weekend.”
“Fantastic pool and spa area. Very frendly staff. Clean.”
“Central location. Easy walking distance to cbd amenities, great. Access to sauna and pools next door at Novotel, lovely. Great staff and fresh food at Novotel restaurant, well done Some great staff, some average, some in need of customer service training or refresher.”
“Sorry I didn't have breakfast, I had a medical appointment.”
“The location and facilities are excellent but what stands out the most is their amazing service and staff friendliness. I want to specifically acknowledge Grayson, who went out of his way to make us feel welcome. He was extremely helpful and courteous in ensuring we were able to comfortably check out and travel onward from Rotorua. Kudos!”
“The accomodation was ok and very small for 3 people. Not enough towels to accomodate and carpeting in passageways very tired and needs replacing. Breakfast restaurant very spartan and unappealing but breakfast selection very good. A repeat visit ???”